APPOINTMENT & BOOKING POLICIES

The policy is sent to you for signature each time you book online. Please review carefully before signing. Thank you for your cooperation and respect!

SAFETY & PRIVACY POLICY

NO ADDITIONAL GUESTS, KIDS OR PETS due to safety and privacy. Only the client is permitted in the treatment room. Phones should be set to vibrate or silent to limit disruptions.

INDIVIDUAL BOOKING POLICY

All clients 18 years of age and older are required to book appointments under their own profile. The “relative” booking feature is intended only for minor clients, who must have a parent or legal guardian manage their appointments. 

DEPOSIT POLICY

A non-refundable deposit is required for all services at the time of booking. The remaining balance is due on the day of your appointment.

CARD ON FILE POLICY

To ensure smooth and efficient booking, we require a valid credit or debit card on file for all appointments. Your card will only be charged under the following conditions:

  • Deposits & Payments: For deposits at booking and final payments on the day of service.

  • Last-Minute Cancellations: 40% of your total service(s).

  • No-Shows: 70% of your total service(s).

LATE POLICY (7 minute grace period)

All services are scheduled for specific times, and arriving late can impact the experience for other clients. Please notify us of your estimated arrival time as soon as possible—communication is always appreciated.

  • If you are more than seven (7) minutes late, we will do our best to accommodate you; however, rescheduling may be necessary.

  • If your appointment needs to be rescheduled due to tardiness, your deposit will be forfeited, or you will be responsible for 40% of your total services(s).

    **If possible, please arrive 5 minutes early to allow time for parking or restroom use before your appointment**

CANCELLATION & RESCHEDULING POLICY (24 HOUR NOTICE)

Last-minute changes affect other clients and the flow of the entire business. If you cancel or reschedule with LESS THAN 24 hour notice, your deposit will be forfeited, or you will be responsible 40% of your total service(s). Your advance notice is always appreciated and helps keep everything running smoothly—communication is greatly appreciated.

NO-SHOW POLICY

Please understand that failing to show up without notice is both discouraging and disrespectful, and it takes away the opportunity for others to be seen. If you fail to cancel and do not show up for your appointment, you will be responsible for 70% of your total service(s). 

EMERGENCY SITUATIONS POLICY

To ensure fairness and protect the time reserved for each client, it is important to clarify what qualifies as an emergency. ONLY these situations are accepted:

  • Medical emergencies

  • Sudden illness, health issues

  • Car accidents

  • Death in the immediate family

TOUCH UP POLICY

If we fail to remove all unwanted hair while performing a waxing service, we will gladly touch up the serviced area at no charge within THREE (3) days.

RETURN & EXCHANGE POLICY

We gladly accept Return or Exchange products within 15 days of purchase. Products must be in new, unused condition with unbroken seal and unopened packaging. NO REFUNDS on opened products, services rendered, packages, memberships or gift certificates.